Privacy policy

Last Updated: September 8, 2026

Rank Forge Collection Inc. operates this store and website, including all related information, content, features, tools, products, and services (the “Services”). Rank Forge Collection Inc. is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, disclose, retain, and protect personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, use, processing, retention, and disclosure of personal information.

Personal Information We Collect or Process

“Personal information” means information that identifies or can reasonably be linked to an individual. It does not include information that has been anonymized or de-identified so that it cannot reasonably be linked to an individual.

Depending on how you interact with the Services and as permitted or required by applicable law, we may collect or process the following categories of personal information:

• Contact details: name, billing address, shipping address, phone number, email address, and other contact information you provide.

• Account information: username, password, preferences, settings, and other information associated with an account.

• Transaction information: products viewed, added to cart, purchased, returned, exchanged, or cancelled; order history; and related transaction details.

• Communications: information you provide when you contact us, including customer-service inquiries and other correspondence.

• Device and technical information: device type, browser type, IP address, network connection, unique identifiers, and similar technical information.

• Usage information: information about how and when you interact with or navigate the Services, including information collected through cookies and similar technologies.

• Payment information: payment method and transaction information. Payment card information may be collected and processed by Shopify and/or our payment processors rather than stored directly by Rank Forge Collection.

How We Collect Personal Information

We may collect personal information:

• Directly from you when you create an account, place an order, register a product, contact us, subscribe to communications, participate in promotions, or otherwise provide information.

• Automatically through cookies, pixels, analytics tools, your device, and your interactions with the Services.

• From Shopify, payment processors, shipping providers, technology providers, and other service providers that process information on our behalf.

• From business partners or other third parties where permitted by law and where the collection is reasonably related to the purposes described in this Privacy Policy.

How We Use Your Personal Information

We use personal information for purposes that are reasonable and appropriate in the circumstances, including:

Provide, Tailor, and Improve the Services

To operate the Services, process and fulfill orders, process payments, manage accounts, arrange shipping, facilitate returns and exchanges, provide customer support, maintain records, and improve our products and shopping experience.

Marketing and Advertising

We may send commercial electronic messages and other marketing communications where permitted by law and where we have the required consent or another lawful basis. You may unsubscribe from marketing communications at any time using the unsubscribe mechanism provided or by contacting us. Unsubscribing from marketing communications does not affect transactional or order-related communications.

We may also use cookies, pixels, analytics, and advertising technologies to measure campaigns, understand website activity, and personalize advertising where permitted by law. Where required, we will provide appropriate choices or obtain consent.

Security and Fraud Prevention

To authenticate accounts, detect and investigate fraud or unauthorized activity, maintain security, protect the Services, and protect our customers and business.

Communicating with You

To provide customer support, respond to inquiries, communicate about orders and accounts, and maintain our relationship with you.

Legal and Business Reasons

To comply with applicable law, respond to lawful requests, participate in legal proceedings, enforce our policies and agreements, protect our rights and property, and support corporate transactions such as a merger, acquisition, financing, reorganization, or sale of assets.

Consent and Your Choices

Where consent is required by applicable law, we will obtain meaningful consent for the collection, use, or disclosure of personal information. You may withdraw consent where permitted by law, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may affect our ability to provide certain products, services, or features.

You may choose not to provide certain information. However, some information is necessary to process an order, provide requested services, complete a transaction, or comply with legal obligations.

How We Disclose Personal Information

We may disclose personal information, as appropriate and permitted by law:

• To Shopify, payment processors, shipping carriers, fulfillment providers, analytics providers, IT providers, customer-support providers, marketing providers, and other service providers that help us operate the Services.

• To advertising and marketing partners where permitted by law and subject to applicable consent and privacy choices.

• When you direct us to disclose information or consent to a disclosure, such as when using shipping, social-media, or other third-party integrations.

• Within our corporate group, where applicable.

• In connection with a business transaction, such as a merger, acquisition, financing, bankruptcy, reorganization, or sale of assets.

• Where required or permitted by law, including to comply with legal obligations, court orders, or lawful requests, or to protect the rights, property, safety, or security of Rank Forge Collection, our customers, or others.

We do not sell personal information in exchange for monetary consideration. Where applicable law uses broader definitions of “sale” or “sharing,” our practices will be handled in accordance with the requirements of that law.

Relationship with Shopify

The Services are hosted and supported by Shopify. Shopify collects and processes personal information in connection with its platform and consumer services. Shopify may process information relating to your interactions with our store and with Shopify services, subject to Shopify’s own privacy policies and applicable law.

For information about Shopify’s privacy practices, please review Shopify’s Privacy Policy: https://www.shopify.com/legal/privacy

For certain privacy requests concerning information processed directly by Shopify, you may also use Shopify’s privacy controls: https://privacy.shopify.com

Rank Forge Collection remains responsible for personal information under our control and will address privacy requests and complaints concerning our own handling of your information.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies to operate the Services, remember preferences, understand website usage, maintain security, measure performance, and support advertising or personalization.

Some cookies and similar technologies are necessary for the Services to function, while others may be used for analytics or advertising. Depending on your location and applicable law, you may have choices regarding non-essential technologies through your browser or available privacy controls.

Third-Party Websites and Services

The Services may link to or integrate with third-party websites, applications, social-media platforms, payment providers, shipping services, or other services. We are not responsible for the privacy or security practices of third parties that are not under our control. Review the applicable third party’s privacy policy before providing personal information.

Information you voluntarily post on public or semi-public platforms, including social media, may be visible to others and may be used by those platforms according to their own policies.

Children’s Privacy

The Services are not directed to children. We do not knowingly collect personal information from children where prohibited by applicable law. If you believe a child has provided personal information to us in circumstances where we should not have collected it, please contact us so that we can review and take appropriate action.

Security and Retention

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of personal information to protect it against loss, theft, unauthorized access, disclosure, copying, use, or modification. No security measure is perfect, and no method of transmission or storage can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide the Services, comply with legal and accounting obligations, resolve disputes, enforce agreements, and protect our legitimate business interests. When personal information is no longer required, we will securely dispose of it or anonymize it where appropriate.

Where third-party service providers retain information on our behalf, their retention practices may be governed by their own policies and contractual obligations.

International Processing and Transfers

Because we use Shopify and other service providers, personal information may be processed, stored, or accessed in Canada, the United States, or other countries where those providers operate. Privacy laws in those jurisdictions may differ from those in your home jurisdiction.

Where applicable law requires specific safeguards for international transfers, we will take reasonable steps to use recognized contractual, technical, or other lawful safeguards.

Your Privacy Rights and Choices

Depending on where you live and subject to applicable legal limitations, you may have rights regarding your personal information, including the right to:

• request access to personal information we hold about you;

• request correction of inaccurate or incomplete personal information;

• request deletion of personal information where applicable;

• withdraw consent where consent is the basis for processing;

• manage marketing and communication preferences;

• challenge our compliance with applicable privacy requirements; and

• exercise other rights provided by applicable law.

To make a privacy request, contact us at info@rankforgecollection.com. We may need to verify your identity before processing a request. We will respond within the time required by applicable law.

Unsubscribing from marketing emails does not affect transactional or order-related communications.

Privacy Complaints

If you have a question or concern about how we handle your personal information, please contact us first so we can investigate and respond.

If you are not satisfied with our response, you may have the right to bring a complaint to the Office of the Privacy Commissioner of Canada or another applicable privacy regulator, depending on your circumstances and jurisdiction.

Privacy Breaches

We maintain procedures for responding to privacy and security incidents. Where a breach of personal information creates a real risk of significant harm or otherwise triggers a notification requirement under applicable law, we will take the steps required by law, which may include notifying affected individuals and the appropriate privacy regulator.

Accountability and Privacy Contact

Rank Forge Collection Inc. is responsible for personal information under its control and has designated a person responsible for privacy matters. Questions, access requests, correction requests, complaints, and other privacy inquiries may be directed to:

Rank Forge Collection Inc.

Privacy Contact: info@rankforgecollection.com

43 Talbot St. N. Essex, Ontario, Canada N8M 1A3

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post updates on this page, revise the “Last updated” date, and provide notice where required by applicable law.

Contact

If you have questions about our privacy practices or wish to exercise your privacy rights, please email info@rankforgecollection.com.