Shipping policy

Last Updated: September 8, 2026

Thank you for shopping with Rank Forge Collection (RFC). This Shipping Policy explains how and when your order will be processed, shipped, and delivered.

Order Processing Time

All orders are processed within 2–4 business days. Processing time may be extended during high-volume periods, holidays, or inventory delays.

You will receive an email confirmation when your order has been processed and is ready for shipment.

Processing time is separate from shipping time.

Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on your delivery address, carrier rates, and selected shipping method.

Delivery estimates are provided by the carrier and may vary due to weather, customs, carrier disruptions, or other circumstances beyond our control. Delivery estimates are not guaranteed. While Rank Forge Collection cannot guarantee delivery dates, we will work with the customer and the shipping carrier to investigate significant delivery delays or apparent lost shipments.

Shipping Locations

We currently ship to:

Canada

United States

Worldwide (international shipping available)

If your region is not available at checkout, we are unable to ship to that location at this time.

International Shipping

Rank Forge Collection ships worldwide. Delivery times vary significantly depending on the destination country, local postal services, customs processing, and carrier availability. Because of these factors, we cannot guarantee exact delivery dates for international orders.

Most international orders arrive within 2–6 weeks, but some regions may experience longer transit times. Delivery to remote or rural areas may take longer.

Customs, Duties & Import Fees

International customers acknowledge:

Customs, duties, VAT, and import fees may apply and are the responsibility of the customer.
Customs processing may cause delays beyond our control.
Tracking updates may be limited or unavailable in certain regions.
Delivery estimates shown at checkout are provided by carriers and may vary.
Rank Forge Collection is not responsible for delays caused by customs or international carriers.

If an international shipment is returned to Rank Forge Collection because the customer refuses or fails to pay applicable customs duties, taxes, or import charges, any refund will be handled in accordance with our Returns & Refund Policy. Original shipping charges and any return shipping, customs, duties, or other non-recoverable fees may be deducted from any applicable refund where permitted by law.

Order Tracking

Once your order ships, you will receive an email containing your tracking number and a link to track your shipment. Tracking information may take 24–48 hours to update.

Shipping Address Changes & Incorrect or Incomplete Addresses

Customers should contact us as soon as possible if they need to correct a shipping address. We will make reasonable efforts to accommodate address changes before an order ships, but changes cannot be guaranteed once an order has entered processing or been handed to the carrier.

Customers are responsible for providing accurate shipping information. If an address is incomplete or incorrect:

delivery may be delayed.
the package may be returned to us.
additional shipping fees may apply to resend the order.

Lost or Delayed Packages

If tracking indicates that a package may be lost or has not been delivered within a reasonable period following the estimated delivery date, please contact us. We will work with the shipping carrier to investigate the shipment and determine the appropriate resolution.

Customers may be asked to confirm their shipping address and provide any information necessary to assist with the investigation.

Where a shipment is confirmed lost, Rank Forge Collection will determine the appropriate resolution based on the circumstances of the shipment, carrier investigation, and applicable consumer protection laws.

Delivered but Missing or Stolen Packages

If tracking shows that your package has been delivered but you cannot locate it, please first check the delivery location and with household members, neighbours, building management, or other appropriate parties.

If the package remains missing, please contact the shipping carrier and Rank Forge Collection as soon as possible. We will assist where possible, including providing available shipment and tracking information.

Rank Forge Collection cannot guarantee replacement or reimbursement for packages confirmed by the carrier as delivered to the address provided at checkout.

Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery with photos of the packaging and product so we can assist you.

Please retain the original packaging until the matter has been resolved, as photographs or additional information may be required for a carrier claim.

Pre-Orders & Backorders

If an item is marked as pre-order or backorder, an estimated shipping timeframe may be provided on the product page when available. Orders containing pre-order items will ship when all items are ready unless otherwise stated.

If you would like in-stock items shipped separately from a pre-order item, please contact us before placing your order. Additional shipping charges may apply.

Shipping Restrictions

We are unable to ship to regions where carriers do not provide reliable service or where local customs authorities restrict the import of metal jewelry. If your country is not available at checkout, we are unable to ship to that location at this time.

Some carriers may not deliver to PO Boxes or military addresses.

Certain international destinations may impose restrictions or delays on the import of jewelry or metal goods. If your order cannot be delivered due to customs regulations, it may be returned or cancelled. Any applicable refund will be handled in accordance with our Returns & Refund Policy and applicable law.

Contact Us

If you have questions about your order or shipping, please contact us at:

info@rankforgecollection.com