Refund policy

Last Updated: September 8, 2026

30-Day Return Window

You have 30 days from the date you receive your item to request a return. To be eligible for a standard return, the item must be in the same condition you received it:

unworn or unused
with all original tags, where applicable
in its original packaging
with a receipt or other proof of purchase

To start a return, contact us at orders@rankforgecollection.com with your order number and the reason for the return. We will provide return instructions and, where applicable, a return authorization before the item is sent back.

Items returned without first contacting us and receiving return instructions may not be accepted.

Once a return has been authorized, please send the item back within the timeframe provided in our return instructions.

Return Shipping Costs

For a standard return, including a change-of-mind return, the customer is responsible for the cost of return shipping unless otherwise stated or required by applicable law.

If an item is defective, damaged, incorrect, or otherwise requires a return because of an error on our part, we will work with you to provide an appropriate return shipping solution.

Damages, Defects & Incorrect Items

Please inspect your order when you receive it and contact us as soon as possible if your item is defective, damaged, or incorrect. Please include your order number and photographs or other information that may help us evaluate the issue.

For products damaged during shipping, please retain the original packaging until the matter has been resolved, as photographs or packaging information may be required for a carrier claim.

Damage resulting from misuse, accidents, modification, improper storage, normal wear and tear, or use contrary to the product's intended purpose or safety instructions may not qualify for a refund or replacement.

A product should not be rejected solely because it has been worn or used if the issue concerns a defect or other problem that is covered by applicable consumer protection law.

Non-Returnable Items

We do not accept standard returns on:

worn or used items, except where a return or remedy is required by applicable law.
items marked Final Sale at checkout, except where otherwise required by applicable law.
gift cards.

Sale items that are not specifically marked Final Sale may be eligible for return under the standard return conditions above.

Exchanges

We do not offer direct exchanges unless otherwise stated for a particular product or promotion. The fastest way to receive a different item is to return the original item, where eligible, and place a new order for the replacement item.

European Union 14-Day Cooling-Off Period

If you are a consumer in the European Union and your purchase is subject to the applicable EU distance-selling rules, you may have a statutory right to cancel or return your order within 14 days without providing a reason.

This statutory cooling-off right is separate from our voluntary 30-day return window. Where the EU cooling-off right applies, the applicable statutory requirements will govern.

Nothing in this policy is intended to limit any mandatory rights available to consumers under applicable law.

Refunds

Once we receive and inspect your return, we will notify you whether the return and refund have been approved.

If approved, your refund will be issued to the original payment method within 10 business days. Your bank or credit card company may require additional time to process and post the refund.

For standard returns, original shipping charges are generally non-refundable unless otherwise stated or required by applicable law.

Where a refund is provided because an item is defective, damaged, incorrect, or otherwise subject to a legally required remedy, we will handle applicable shipping charges in accordance with the circumstances and applicable law.

If more than 15 business days have passed since your refund was approved, please contact us at orders@rankforgecollection.com.

Pre-Orders & Back-Orders

Cancellation of an unfulfilled pre-order or back-order is handled under our Pre-Order & Back-Order Policy. Once a pre-order or back-order has shipped, any eligible return or refund is handled under this Returns & Refund Policy.